Phone Repair: The work is warranted against defects in materials and workmanship for 90 days starting from the date of delivery. This warranty covers only the work done by FIX-1 and parts used in the repair or refurbishing process.

Phone sales: Our phones sold by FIX-1 are guaranteed for a period of one year from the date of purchase.

Lem's Headsets: All of our headsets are warranted against any defect in material or workmanship for a period of two years.

FIX-1 will repair or replace the defective equipment or parts without charge during the warranty period.

This warranty does not cover damage caused by accident, abuse, improper installation or use, or failure to take basic precautions. Removing or replacing parts will void this warranty. The proof of purchase is always necessary to honour the warranty.

FIX-1 uses advanced expertise and innovative technology to refurbish, repair and deliver products that meet its customers' requirements and expectations.

Our primary commitment is to the end-user of our products. Our goal is to provide the user with a product of unparalleled quality.

Our success is built on five rules for excellence:

1. Always meet the customer's requirements.
2. Deliver products that are recognizably of superior quality.
3. Encourage and support continuous training.
4. Make quality the top priority for all employees.
5. Always strive to innovate.

All employees must make this commitment their own.

André Charbonneau
President

We obtained ISO 9001 v2000 certification in 2003 on the strength of the high quality standards we have always maintained at every stage of production and management.